F A Q's
Prepaid Fares
Child Restraints
Tolls & Airport parking fees
WAT and HOV Charges
Holiday Tarrifs
Penalty Units
Passenger rights and responsibilities
Prepaid Fares
At the end of the trip
the taximeter displays the fare, inclusive of fees such as phone booking fee or late night surcharge. Tolls and airport fees are additional to the fare on the meter.
If the final taximeter reading plus any tolls or airport fees (the total taxi cost) is less than the prepaid deposit, then the driver must refund the difference to the passenger.
If the total taxi cost is more than the prepaid deposit, then the passenger must pay the balance to the driver.
Note: All fares are to be paid based on the metered amount and any authorised additional charges, not the estimated amount.
Taxi drivers have the right to ask any customer for proof of payment or a deposit up to the estimated fare amount
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Seat Belts, Child Restraints and Capsules
Children under one year do not have to use a child restraint in a taxi; children one year and over must use a seat belt or child restraint (supplied by the passenger) in a taxi. All taxis must provide an anchor bolt or fitting for one restraint.
Taxi drivers are exempt from ensuring all passengers
over 16 are restrained.
Driver failing to ensure a passenger
under 16 wears a seatbelt - driver fined 2.25 penalty units and 3 demerit points
In 2017-2018, one penalty unit is $158.57
http://www.vicroads.vic.gov.au/Home/SafetyAndRules/RoadRules/Seatbelts.htm
To simplify the rules these are the important points for all taxi drivers to remember:
1. Children (babies from 0-12months old) can be carried on the lap of an adult so long as they are in a rear seat.
2. Taxis are not required to carry child restraints; however they must be fitted with the appropriate anchorage points.
3. Children from 1 - 16 are not required to be restrained in approved child restraints; however they must be located in their own seat and be fitted with a seatbelt.
4. Children from 1 - 4 years must be seated in a rear seat.
5. Children from 4 - 7 years must not be in the front seat unless all other seats in the rear are occupied by passengers under 7.
As part of the Road Rules it is also worth noting that the driver of a taxi is responsible for ensuring any passenger under 16 years of age is either wearing a suitable seat belt or restrained in a suitable harness. If not the driver is liable to being fined regardless of who
else is in the taxi.
(Transcribed from Page 35 April 2011 Taxi Talk)
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Tolls & airport parking fees: Valid from 1st July 2017 to 30th June 2018
CityLink
Western Link
(Moreland Road - Westgate Freeway) $6.10*
Southern Link
(Toorak Road - Sturt Street) $6.10*
One-way trip along both the Western and Southern links $8.00*
Batman Avenue
(Flinders Street - Swan Street) No toll
A Taxi Day Pass for a non-metropolitan taxi (applicable only to country taxis operating from within a 80km radius of CityLink toll roads (excluding Westernport, Port Phillip and Sunbury based taxi-cabs) that are not fitted with an e-TAG – these taxis may charge the hirer a cost of the CityLink day pass for a journey on part or all of CityLink. $7.00 (pricing info
here)
EastLink
Melba tunnel or Mullum Mullum tunnel $2.82*
Any part of EastLink south of Maroondah Hwy $2.65*
One tunnel plus any part of EastLink south of Maroondah Hwy $5.47*
Ringwood Bypass No toll
EastLink Trip Pass (valid for a single trip on EastLink in one direction only) $6.13*
http://www.citylink.com.au/
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WAT and HOV Fees and Charges (Valid from 1 Sept 2016)
Shared rides
For all shared rides, a booking fee (if applicable) can only be charged once
Lifting Fee
Operators and drivers of wheelchair accessible taxis (WATs) are entitled to a lifting fee ($20.80) for loading and unloading passengers who are in a wheelchair/scooter if the passengers have the correct MPTP card. ($10.40 for Sedans and Wagons)
To obtain this lifting fee, which is paid by the Victorian Government, MPTP members are required to have a wheelchair/scooter card. The wheelchair/scooter card for a member will start with 9036003231.
One lifting fee may be claimed for each MPTP member who uses a wheelchair and is present during the
trip.
Pax in wheelchairs who don't have a wheelchair/scooter card may be loaded with the meter running in place of the lifting fee.
Where more than one MPTP member using a wheelchair is dropped at the same location, the driver may
collect unclaimed lifting fees within 10 minutes of completing the trip and before a new trip is
commenced. This is done by starting and immediately stopping the meter while taxi is stationary, and
then processing the extra cards in order to claim the lifting fee.
The pax may choose between the following two options:
Option 1
The meter is started at the first pickup and stopped only once at the final destination
The card used can belong to any pax at the final drop
One fare applies, the meter must not be restarted
This option cannot be used if any MPTP member who uses a wheelchair leaves the car before the final
drop
Option 2
The meter is started at the first pick up and stopped at the first drop. Each members card is used
once only during the whole booking and that member must have travelled that leg of the trip. The
same process is followed for each subsequent leg of the trip, using a different card each time.
The meter can only be stopped and restarted at a drop address
The subsidy must not be used to cover Airport taxi parking fee or Citylink tolls
The subsidy cannot be used to cover charges for Multiple Hire trips
A MPTP card can only used to subsidise a trip if the card owner has travelled in the taxi during
that trip
If the electronic terminal is not functioning correctly, a paper voucher that accurately records all
trip details must be prepared
Also if the carer retains the card at pickup, a voucher must be prepared at commencement of trip and
fare entered at end of trip
Lost Property: If the card is left in taxi, the driver must take all reasonable steps to return the
card to the pax, the carer or the VTD
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HOLIDAY TARIFFS CHRISTMAS AND NEW YEAR Valid from 1 July 2016.
Melbourne metropolitan taxis:
Peak rate to apply Christmas Day, Boxing Day and New Year's Day, and from 6pm on New Year's Eve.
Geelong and Bendigo taxis:
A public holiday surcharge of $4.20 applies Christmas Day, Boxing Day and New Year's Day, and from 6pm on New Year's Eve. The late night fee does not apply during the holiday fee period.
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Penalty Units
In accordance with the Monetary Units Act 2004:
•The value of a fee unit for 2017-2018 is $14.22
•The value of a penalty unit for 2017-2018 is $158.57
The fees are determined by multiplying the number of fee units contained in the legislation by the value of the fee unit and rounded to the nearest 10 cents.
The penalties are determined by multiplying the number of penalty units contained in the legislation by the value of the penalty unit and rounded to the nearest dollar.
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Driver rights & responsibilities
Passenger rights and responsibilities
Victorian Taxi company booking numbers
Further Information can be found at the website of the Vic. Gov. Taxi Services Commission